Claims Adjuster – Bilingual

AIG

Claims Examiner - Bilingual responsible for managing insurance claims at AIG Warranty. Engaging with clients and stakeholders to support warranty claims effectively within a collaborative team environment.

Posted 6/9/2026full-timeJeffersonville • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls, emails, and other correspondence concerning insurance and warranty claims in a professional manner.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Investigate claims, evaluating each request to determine if AIG should approve or deny.
Adjudicate and settle claim according to fair claims practices.
Be familiar with state statues concerning claims practices.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Maintain good working relationship during all contacts with clients, even during difficult conversations.
Answer claims and coverage questions from other departments.
Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
Act professionally at all times.
Perform additional duties and work as assigned.
Support all Spanish claims activities for US and Global programs.

Requirements

What you’ll need

Must demonstrate and maintain strong ethics
Must be proficient in both English and Spanish
A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)
Excellent verbal and written communication skill
Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
High School Diploma or equivalent required
Analytical skills and the ability to search the internet for answers and market data
Results oriented, and able to work well under pressure
Excellent organizational skills- flexible with moving from project to project while keeping track of progress
Professional attitude- we are looking for someone enthusiastic, reliable, and a team player.
Effective written and verbal communication skills
Basic Excel, Word, and Outlook skills
Great interpersonal communication
Ability to consistently meet deadlines

Benefits

Comp & perks

Automatic employer contribution into 401k account, with an additional employer match opportunity
Competitive Medical, Dental and Vision insurance plans
Opportunity to earn a performance-based annual bonus
A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off
Tuition reimbursement after one year of employment
Casual dress code
Fun, friendly work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims investigationclaims adjudicationconflict resolutionanalytical skillscustomer service

Soft Skills

strong ethicsverbal communicationwritten communicationnegotiationorganizational skillsprofessional attitudeinterpersonal communicationresults orientedability to work under pressureflexibility

Certifications

High School Diploma