Claims Adjuster, Warranty

AIG

Complex Claims Adjuster handling warranty claims for major clients at AIG. Evaluating claims, maintaining relationships, and supporting the claims process in a dynamic team environment.

Posted 5/19/2026full-timeJeffersonville • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Adjudicate and settle claim according to fair claims practices.
Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
Maintain good working relationship during all contacts with clients, even during difficult conversations.
Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Answer claims and coverage questions from other departments.
Be familiar with state statues concerning claims practices.
Assist in training of other claims agents to support the adjusting and settlement practices.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
Act professionally at all times.
Keep licensing current and all Continuing Education (CE) completed prior to deadlines.

Requirements

What you’ll need

High School Diploma or equivalent required.
Proficiency in English.
Bi-lingual candidate who speaks Spanish is desired but not required.
Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing.
At minimum, the successful candidate must have their home state Adjuster’s license and must be willing to complete all requirements for all states within the first 120-days of employment.
A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
Analytical skills and the ability to search the internet for answers and market data.
Excellent organizational skills.

Benefits

Comp & perks

Automatic employer contribution into 401k account, with an additional employer match opportunity.
Competitive Medical, Dental and Vision insurance plans.
Opportunity to earn a performance-based annual bonus.
A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
Tuition reimbursement after one year of employment.
Casual dress code.
Fun, friendly work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adjusting insurance claimssettlement practicesconflict resolutionanalytical skillscustomer servicenegotiation skillsresearch assignmentsprocess improvementknowledge of asset coverage typesknowledge of state statutes

Soft Skills

interpersonal skillscommunication skillsorganizational skillsprofessionalismability to de-escalate situationsrelationship managementtraining skillsproblem-solving skillsactive listeningadaptability

Certifications

Property and Casualty Adjuster’s licenseContinuing Education (CE)