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AIG

Complex Claims Adjuster – Accident & Health, Business Travel

AIG

Complex Claims Adjuster handling accident and health insurance cases at AIG. Responsible for processing complex claims and liaising with various stakeholders for evaluation.

Posted 4/28/2026full-timeFrankfurt • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Independently handle claims in the areas of accident, health and business travel insurance within assigned authority limits, including cases with an international dimension
  • Coverage assessment, analysis of scope of cover, policy terms and entitlement to benefits
  • Independently and proactively investigate case facts to evaluate claims through active contact with policyholders, brokers, attorneys, physicians, medical experts, authorities and by reviewing medical findings/medical reports, investigative files and invoices
  • Identify indicators of fraud and, where appropriate, refer cases to the relevant departments
  • Maintain claims files and document case progress in internal systems

Requirements

What you’ll need
  • Ideally a degree in insurance, law, business administration or a comparable qualification
  • Several years of professional experience in claims handling, preferably in accident, health or business travel insurance
  • Confident handling of policy wordings to comprehensively assess insurance coverage
  • High attention to detail, with a structured, proactive and team-oriented working style and clear communication skills in claims-related correspondence
  • Enjoy interacting and negotiating with international brokers and clients, with a customer-focused mindset
  • Proficient with common IT systems and MS Office
  • Very good German and English language skills

Benefits

Comp & perks
  • 30 days of annual leave
  • Non-working days on 24/12 and 31/12
  • Company pension scheme
  • Employer contributions to savings plans (capital-forming payments)
  • Regular culture & inclusion events
  • Corporate benefits program
  • Bike leasing program

ATS Keywords

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Hard Skills & Tools
claims handlingcoverage assessmentpolicy analysisfraud detectioncase investigationmedical report reviewentitlement evaluationnegotiation
Soft Skills
attention to detailstructured working styleproactive approachteam-orientedclear communicationcustomer-focused mindsetinterpersonal skills
Certifications
degree in insurancedegree in lawdegree in business administration