AIG

Client & Broker Engagement Manager

AIG

full-time

Posted on:

Location Type: Office

Location: Frankfurt • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Development of strategies to stabilize the existing portfolio
  • Further development and/or strengthening of existing broker and client relationships
  • Acquisition of new clients in the assigned region
  • Responsibility for achieving the assigned new business budget
  • Proactive and independent management of assigned major clients, in-house brokers and key brokers
  • Active relationship management with decision-makers
  • Ensuring high customer and broker satisfaction
  • Organising and conducting regular meetings (annual reviews, account meetings, etc.)
  • Representing AIG at external events, conferences and forums
  • Ensuring achievement of sales targets (monitoring KPIs, directing targeting and sales activities, portfolio retention and expansion, new business, and customer and broker satisfaction)
  • Leading and coordinating virtual account teams (Underwriting, Claims, Operations)
  • Developing customer-specific plans in close coordination with product line managers
  • Maintaining sales-relevant data in our sales systems (including Salesforce)
  • Monitoring business development using relevant KPIs, including preparing monthly "Production Meetings" and presenting sales activities/results in management meetings
  • Project- and client-specific escalation management.

Requirements

  • Degree in law, business administration or a comparable field (Master’s degree advantageous) or equivalent vocational qualification
  • Extensive professional experience in the large-account segment at an internationally oriented company in the insurance industry
  • Existing strong network with large clients, in-house brokers and key brokers
  • Proven track record in broker/key account management
  • Cross-line expertise with at least one specialty insurance line
  • Leadership skills in the sense of "influencing without authority," including the ability to coordinate virtual (client) teams efficiently and effectively
  • Strong customer orientation combined with the ability to build and further develop stable relationships (credibility, authenticity)
  • Team player, ability to work independently, quick comprehension and decisiveness
  • Excellent written and spoken German and English required
  • Good IT skills (Office 365, Salesforce)
Benefits
  • 30 days' vacation per year
  • Additional company holidays on 24 December and 31 December
  • Company pension plan
  • Employer contributions to employee savings schemes (Vermögenswirksame Leistungen)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
broker managementaccount managementbusiness developmentsales strategyKPI monitoringcustomer relationship managementproject managementportfolio managementinsurance expertisedata analysis
Soft skills
leadershipcustomer orientationrelationship buildingteam collaborationindependencedecisivenesscommunicationinfluencing without authorityquick comprehensionorganizational skills
Certifications
Master’s degreevocational qualification