Claims Analyst II – Warranty
AIG
full-time
Posted on:
Location Type: Office
Location: Jeffersonville • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer incoming phone calls and emails from service partners and contract holders seeking repair authorizations
- Ask the right questions about the claim, evaluating each request to determine if Client should repair or replace the product
- Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions
- Adjudicate claims for fair and reasonable repair charges
- Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements
- Maintain knowledge of covered equipment, as relates to the price/replacement value
- Handle research assignments and reporting as delegated by management
- Maintain good working relationship during all contacts with clients
Requirements
- A record of providing outstanding customer service
- Excellent written and verbal communication skills with ability to adapt as the need requires
- Experience in conflict resolution, or the ability to de-escalate tense situations
- Analytical skills and the ability to search the internet for answers and market data
- Results oriented, able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly
- Excellent organizational skills- flexible with moving from project to project while keeping track of progress
- Professional attitude- enthusiastic, reliable, and a team player
- Basic Excel, Word, and Outlook skills
- Excellent interpersonal skills
- Understanding of Warranty or Insurance products is recommended but not required
- Prior claims experience preferred
- High school diploma or GED required.
Benefits
- Comprehensive benefits package focused on your health, wellbeing and financial security
- Continuous learning and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjudicationconflict resolutionanalytical skillscustomer serviceresearch skillsproject managementwarranty knowledgeinsurance knowledgefast-paced task managementproduct replacement evaluation
Soft skills
communication skillsinterpersonal skillsorganizational skillsprofessional attitudeteam playerflexibilityresults orientedadaptabilityreliabilityde-escalation skills
Certifications
high school diplomaGED