Senior Product Manager I
Knowledge Anywhere
Salary
💰 $110,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- As a Product Owner you will report to the Senior Product Owner and be responsible for leading assigned digital transformation initiatives focused on our life insurance and annuity sales, new business and servicing processes.
- Lead multi-year, multi-discipline transformational programs for advisory and broker-dealer products and solutions.
- Develop a deep understanding of our financial advisors and their client's needs and behaviors using data analysis, direct communication, and support resources.
- Collaborate with customer and user-experience designers, software engineers, and others across the business to identify new features and experiences.
- Support the build out of a strategic business case for the designed program and develop presentations for stakeholders.
- Work cross-functionally to build cohesive product roadmaps and bridge business outcomes and technical delivery.
- Coordinate marketing and training plans and measure adoption and benefits; review business metrics monthly and quarterly.
- Manage and report full project costs and value realization; work with Transformation Management Office.
- Independently manage and coach agile pod teams; ensure effective communication across teams.
Requirements
- 5+ years of experience operating as a product owner implementing digital solutions
- Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting the insurance industry.
- Experience managing projects in a structured and organized manner, with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices.
- Track record of implementing large change initiatives, within tight timelines and within budget.
- Working Knowledge of: Latest Digital trends in insurance and across adjacent industries, including IRI Digital First for Annuities, digital servicing platform providers, and/or trends in digital servicing.
- CX based process journey design
- Lean management practices in developing effective and efficient processes.
- Root cause problem solving experience.
- Ability to understand and communicate technical requirements and design across, engineering, design and QA
- Can communicate in a structured and crisp manner both through written and verbal communication
- Can engage senior leadership to get the point across using a deductive or top town communication approach
- Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
- Worked in an operations strategy role, in a consulting company or an insurance organization with knowledge of latest trends in driving sales, service and operations excellence
- Hands on experience with agile, including being able to coach and mentor team members
- Understanding of user-centric design in business, marketing, IT or equivalent
- Demonstrated ability to drive results
- Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
- Clear understanding of digital technology and consumer trends
- Bachelor’s degree (Technology or Business)
- Experience with designing 'customer centric' processes and journey mapping
- Designed and implemented change management and adoption framework
- Experience building internal relationships and working across matrixed organizations
