Vice President

• Manage the end-to-end service delivery across the Enterprise IT portfolio for + 200 applications across the application management and development life cycle.
• Work with the Vendor and overall IT Business Delivery Leader to establish robust performance metrics / KPIs, governance frameworks and operating models as part of overall service delivery.
• Manage the Vendor’s adherence to SLAs, KPIs, compliance and regulatory requirements and contractual commitments to measure success and ensure quality of deliver across the Enterprise IT portfolio
• Analyze new demand across the teams partnering with the Vendor to ensure cost effective terms that leverage existing SLAs and the investment fund.
• Act as the primary liaison for Enterprise IT between the Enterprise IT Leadership team, Application Teams and Vendor Support Team on all service delivery related matters.
• Manage expectations of internal stakeholders and external partners (vendors, clients) through proactive communication.
• Manage the ongoing contractual budgeted financials as it pertains to Enterprise IT portfolio, driving optimal financial efficiency and transparency through ongoing reporting and analysis.
• Champion a culture of continuous improvement through adaptations of industry best practices across the service delivery model.

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