Customer Success Manager

• Be the customer success manager - you would know them best, you’ll define their road to success, and you’ll choose which Aidoc resources should be involved in the success plan execution.
• A strategic thinker who drives his/her customers to success
• Ensure high utilization and engagement with our solutions
• Be a proactive agent - monitor trends and proactively address them before they become an issue
• You are not a project manager, but you need to have good management and leadership skills
• A success plan can include many different activities and projects (for training, engagement, research, value demonstration, onboarding, etc..) - you need to understand those domains well and prioritize the right activities
• Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers, while learning more about their challenges and objectives and educating them (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.
• Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.
• Drive value demonstration of our solution for our customers: Work with our analytics teams to derive the best value demonstration use cases Storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.
• Lead structured customer training sessions for radiologists, physicians, and operational teams, ensuring effective knowledge transfer and adoption of the Aidoc solutions.

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