Aidoc

Customer Success Manager

• Deliver compelling product demonstrations of our AI healthcare solutions to diverse audiences, including clinicians, researchers, and healthcare administrators
• Master and articulate the nuances of specific Care pathways, including clinical workflows, patient journeys, and treatment protocols, tying them to our solutions
• Build and maintain a deep understanding of key healthcare personas (e.g., providers, specialists, radiology IT, Technologists, nurses, care coordinators, patients) and their unique challenges
• Map complex clinical requirements into demonstrable workflows in our product suite
• Collaborate with Regional Account Directors (RAD) on the best way to create and deliver tailored sales presentations that resonate with different healthcare stakeholders
• Preliminary solutioning of the Aidoc products during pre-sales motions, demonstrating how they may augment or enhance customer clinical team workflows
• Clinical Onboarding and Change Management - oversee the clinical onboarding process, including assessing current workflows, identifying key objectives, optimizing workflows for users, and supporting initiatives that ensure successful adoption post-sale.
• Provide expert-level product training to internal teams and clients
• Partner with the Customer Success Manager to ensure solutions deployed meet the expected deliverables as scoped in the pre-sales engagement.
• Gather and synthesize feedback from healthcare professionals during the pre-sales and onboarding phases to inform product development
• Serve as a subject matter expert in relevant medical domains during client engagements
• Guide implementation processes that align with clinical workflows and regulatory requirements
• Serve as a liaison between product development, radiology platform vendors, and commercial teams during the late beta and early scaling phases of new solutions, ensuring that clinical needs and workflow optimization details are fully incorporated into the solution launch process.
• Attend various vendor conferences and Aidoc events as needed.

Solution Success Manager – Diagnostic Radiology