Aidoc

Customer Success Manager

• Be the customer success manager - you would know them best, you’ll define their road to success, and you’ll choose which Aidoc resources should be involved in the success plan execution.
• A strategic thinker who drives his/her customers to success
• Ensure high utilization and engagement with our solutions
• Be a proactive agent - monitor trends and proactively address them before they become an issue
• You are not a project manager, but you need to have good management and leadership skills
• A success plan can include many different activities and projects (for training, engagement, research, value demonstration, onboarding, etc..) - you need to understand those domains well and prioritize the right activities
• Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers, while learning more about their challenges and objectives and educating them (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.
• Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.
• Drive value demonstration of our solution for our customers: Work with our analytics teams to derive the best value demonstration use cases Storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.
• Lead structured customer training sessions for radiologists, physicians, and operational teams, ensuring effective knowledge transfer and adoption of the Aidoc solutions.

Customer Success Manager – DACH region

Account Executive

• Own the VA Sales Cycle: Lead the full enterprise sales process with VA facilities and networks, from opportunity identification to contract execution, navigating VA procurement and contracting requirements.
• Build Strategic VA Relationships: Develop and maintain trusted partnerships with VA executives, clinical leaders, and contracting officers to align Aidoc’s solutions with veteran care priorities.
• Accelerate Adoption & Growth: Drive new business and expand existing relationships within the VA, ensuring high-value, long-term adoption of Aidoc’s AI platform.
• Collaborate Across Teams: Partner with internal clinical, technical, and government affairs teams to ensure strategies and solutions meet VA compliance and operational needs.
• Manage Pipeline & Forecasts: Maintain accurate forecasting, track opportunities in CRM, and consistently meet or exceed revenue targets in the VA segment.

Regional Account Director, Veterans Affairs / Federal

Clinical Research

• Lead, mentor, and develop the Clinical Research team, with a focus on performance management, capability building, and building a culture of accountability and collaboration
• Partner cross-functionally with Regulatory, Product, and Marketing teams to ensure research priorities support business goals
• Translate company strategic objectives into a clear clinical research roadmap that supports product validation and market adoption
• Oversee prioritization, initiation, and completion of clinical research studies, ensuring they advance organizational goals rather than just individual project milestones
• Establish and optimize end-to-end research processes (study planning, execution, reporting, and dissemination) to drive efficiency, quality, and scalability across programs
• Implement tools, systems, and metrics that enable transparency, accountability, and proactive risk management within the research portfolio
• Drive adoption of standardized workflows and best practices across studies to ensure consistency and regulatory compliance

Director of Clinical Research

Performance Marketing

• Collaborate with the demand generation team to develop, execute and maintain omni-channel demand generation initiatives to drive new leads and nurture our existing database of leads
• Utilize HubSpot to execute demand generation activities focused on engagement campaigns, prospect intelligence, lead scoring, digital content strategy (gated content offers), and more
• Improve operational processes and reporting related to demand generation programs to measure effectiveness, performance and ROI of marketing spend
• Improve the efficiency and effectiveness of our email marketing system, Hubspot, to optimize lead nurturing, increase conversion rates to marketing qualified leads and improve the data readiness of the overall database
• Assist in program analysis and optimization of integrated paid and organic programs that significantly increase the marketing database and overall pipeline (e.g., Google PPC, content marketing, webinars, events)
• Work with the content marketing and product marketing teams to develop, write, drive review process, publish, and promote marketing content to drive awareness and interest
• Work closely with demand generation team for both granular tracking, reporting, and efficient lead management in the handoff from marketing to sales
• Daily work with marketing automation, CRM, data services, and lead management methods
• Maintain and monitor several databases, extracting data, performing analysis, and creating custom reports with actionable insights for Marketing and Sales
• Monitor, manage and maintain data quality within the Salesforce.com and HubSpot
• Oversee the planning, execution, and performance of multi-channel strategic partnership programs and marketing campaigns to drive demand generation
• Promote our global strategic partnership marketing program by identifying potential partners to maximize revenue through our joint relationships
• Work closely with Marketing Ops & Sales Ops to provide reporting and actively monitor and analyze the health of marketing contribution to the sales pipeline & conversion, program ROI, and customer acquisition and penetration, contact acquisition and activity

Demand Generation Manager

Revenue Operations

• Partner closely with post-sale teams to design, implement, and optimize systems, processes, and insights to enable scalable customer success, retention, and revenue growth.
• Design, launch, and iterate operational processes, dashboards, and KPI frameworks to monitor customer health, retention, and expansion.
• Map pre-sales through post-sales workflows, document requirements, identify gaps, and establish clear RACI framework.
• Support and streamline the customer site review process, including tracking, reporting, and continuous improvement initiatives.
• Review and redesign the account health scoring model and corresponding processes and tools for accurate triage and targeted interventions.
• Coordinate with Sales to conduct whitespace analyses for existing accounts, driving prioritization and forecasting for expansion opportunities.
• Act as the operational bridge between CS, Delivery, Sales, and other departments to ensure data alignment and seamless process handoffs.

Customer Success Manager – DACH region

Regional Account Director, Veterans Affairs / Federal

Director of Clinical Research

Demand Generation Manager

Revenue Operations Manager