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About the role
Key responsibilities & impact- Lead Product Strategy and Roadmap for Prior Auths
- Define our product strategy and roadmap for PAC Prior Auths to increase coverage and utilization of the product, and drive LOS reduction for our hospital customers
- Lead a dedicated engineering team of 4+ engineers; work closely with Engineering, Design, and Clinical/Operations to ship high-leverage features
- Build and maintain the cross-functional scorecard for Authorizations Adoption—coverage, utilization, # of clients, and cost-per-auth
- Oversee Prior Auths Operations for Outcomes
- Direct a team of Operations Associates (line managed by our Head of Customer Operations) toward outcomes; set priorities, define playbooks, and evolve the operating model as we scale
- Build scalable prior auth operations to enable 2–3X auths volume while reducing the cost per auth submission
- Define the right balance of software automation and human workflow; leverage AI tools to take repetitive work out of the loop
- Own cost-per-auth as a guardrail KPI and continuously identify quick wins and structural improvements
- Negotiate new relationships with payors, clearinghouses, and software partners to expand auths coverage
- Own the payor coverage roadmap across direct submission, portal submission, clearinghouse integrations, and fax-based workflows
- Build the commercial and operational case for each partnership, and lead negotiations through to signed agreements and live integrations
- Represent Aidin externally with payors, clearinghouses (e.g., Experian, Waystar), and ecosystem partners
- Oversee implementation of prior auths with new and existing customers, partnering closely with the Onboarding Director and Implementation team
- Build repeatable, productized implementation processes for Authorizations so new customers activate faster and with less bespoke effort
- Own the handoff from new-client sign to live, trained usage, and make sure implementation timelines land on schedule
- Work cross-functionally with Customer Success to drive adoption and retention post go-live
- Partner with Marketing to shape positioning and customer-facing materials for Authorizations
- Work with Support to reduce operational load and remove toil through product improvements
- Communicate focus goals, initiatives, KPIs, and progress clearly to the cross-functional team, ELT, and Aidin Board
Requirements
What you’ll need- 8–12 years of experience across Product Management, Strategy & Operations, or Management Consulting
- Operating experience is a must—you’ve owned outcomes, run a team, and shipped real change, not just slides
- Track record of owning commercial outcomes and leading negotiations with external partners
- Product-minded with a knack for improving systems, workflows, and user experiences; comfortable writing requirements for engineers and prioritizing a roadmap
- Strong client-facing skills; comfortable leading meetings and managing executive relationships on both the customer and partner side
- Highly organized, analytically sharp, and able to track multiple threads and drive toward clarity
- Fluent with AI tools and actively uses them to accelerate work across product, operations, and communication
- Comfortable working in a fully remote, fast-paced tech environment
- Line management experience is a plus
- Healthcare experience—especially in prior authorizations, utilization management, revenue cycle, or payor/provider operations—is a plus
Benefits
Comp & perks- Generous PTO and Holidays
- Flexible Work Environment
- Comprehensive Benefits
- Growth Opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product strategyroadmap developmentprior authorizationssoftware automationnegotiationimplementation processesKPI managementdata analysisworkflow improvementclient relationship management
Soft Skills
leadershipcommunicationorganizational skillsanalytical skillsclient-facing skillscross-functional collaborationstrategic thinkingproblem-solvingadaptabilityteam management