Forward Deployed Product Manager
Nash
Job Level
SeniorLead
About the role
- Own value creation for an assigned book of hospitals and health systems; measured through (1) Client Retention, (2) Revenue Growth, and (3) Client Success KPIs.
- Understand each customer's strategic priorities and business needs to proactively identify opportunities to support customer needs through Aidin solutions.
- Supervise end-to-end service delivery and ensure all contractual commitments are met.
- Work with the customer to amend and approve changes as necessary.
- Serve as a customer partner and advisor, helping our clients achieve their goals through insight generation, advising, and continuous improvement.
- Create scalable deliverables, artifacts, methodologies, and playbooks to support optimal service delivery to our most strategic partners.
- Work collaboratively with Support, Product, Sales, Implementation and Operations team members to create a unified and optimal client experience.
- Analyze internal and external market data to deliver strategic and focused results to clients.
- Build relationships and regularly engage with client senior leaders, employing a professional, consultative, and data-driven approach.
- Operate creatively with a high degree of autonomy, reporting regularly to internal and external stakeholders on progress against value-focused initiatives.
- Report into the Senior Director of Client Success.
Requirements
- 10+ years of proven experience in a similar customer success, consulting, relationship sales, or account management role
- Demonstrated success providing client consultation to senior-level executives
- Successfully achieved revenue retention and growth targets
- Background in healthcare technology highly preferred
- Experience delivering in fast paced, high-growth working environments
- Love building relationships with clients, with demonstrated success in building and maintaining strategic client relationships
- Work easily within environments of high ambiguity and rapid change with a passion for problem solving.
- Highly proactive and self-motivated – able to manage multiple priorities
- Curious and analytical by nature, with comfort converting data into insights for clients
- Exceptional communicator both in written and verbal contexts, demonstrating poise and executive presence.
- Passion for improving healthcare and post-acute transition processes and enhancing the performance of our clients
