Enterprise Customer Success Manager

Aibidia

Enterprise Customer Success Manager at Aibidia overseeing client relationships and promoting SaaS platform success. Leading onboarding and driving customer satisfaction while collaborating with teams.

Posted 5/20/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for your enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships.
Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria.
Resolve complex customer challenges by analysing issues and helping clients determine the best course of action.
Own net revenue retention across your customer base by managing renewals, identifying growth opportunities, and driving platform adoption.
Deliver consistent, high-impact engagements such as Quarterly Business Reviews and in-person customer meetings, with occasional travel to customer sites.
Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.
Partner closely with Transfer Pricing Experts and cross-functional teams to drive customer outcomes and growth initiatives.
Scale adoption and success by contributing tools, processes, and best practices that enhance team performance.
Leverage data insights to proactively identify risks and opportunities, minimizing churn and maximizing client satisfaction.

Requirements

What you’ll need

Proven experience in client-facing roles, ideally within SaaS or professional services, supporting large multinational enterprises.
Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax.
Strong project management skills with a proven ability to deliver complex projects and drive measurable results.
Passion for technology adoption and a strategic approach to building long-term, value-based client relationships.
A problem solver and critical thinker, with the ability to guide customers through challenges and decisions.
Self-starter mindset: proactive and comfortable in a fast-paced, dynamic environment.
A curious, performance driven attitude, always looking for ways to innovate, improve, and deliver on goals.
A team player who values feedback, knowledge sharing, and cross-functional success.
Nice to Haves:
Background in Finance or Tax
Additional language skills - especially French is highly valued.
Previous experience in an early-stage SaaS startup environment

Benefits

Comp & perks

A fair share of Aibidia's success, benefiting from a competitive compensation and incentive package.
Flexible working hours with a hybrid working policy.
Comprehensive healthcare package.
Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee.
Regular team social events including Aibidia's summer and winter parties.
The latest technology to ensure you can do your best work with the best tools.
A boost for your professional development - performance-based growth is part of the company culture and there is a designated learning budget for every employee.
An opportunity to be part of a global, fast-growing SaaS company revolutionising a traditional industry.
A non-hierarchical atmosphere and stellar culture at the office.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementdata analysisSaaScustomer onboardingimplementation programsclient relationship managementrisk identificationgrowth opportunitiesplatform adoptionperformance metrics

Soft Skills

communication skillsproblem solvingcritical thinkingself-starterproactivecuriosityteam playerinfluencing stakeholdersfeedback sharingstrategic thinking