Call Center Agent
AI Forge
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries and provide accurate information
- Resolve customer issues and complaints in a timely manner
- Maintain records of customer interactions and updates
- Follow call center procedures and service standards
- Escalate complex issues to the appropriate team when required
- Work collaboratively with team members and supervisors
Requirements
- Good communication and listening skills in English
- Basic computer knowledge and ability to use call center systems
- Strong problem-solving and interpersonal skills
- Ability to handle customers professionally and patiently
- Time-management and organizational skills
- Ability to work in a team environment
Benefits
- Competitive salary based on experience
- Training and onboarding support
- Supportive and professional work environment
- Opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer knowledgecall center systems
Soft Skills
communication skillslistening skillsproblem-solving skillsinterpersonal skillsprofessionalismpatiencetime-management skillsorganizational skillsteamwork