Agrosys Tecnologia | Tecnologia em Agronegócio

Customer Support

• Monitor the customer's journey to ensure they are using the product or service effectively
• Provide training and guidance to maximize product use and help customers achieve their goals
• Anticipate potential issues before they escalate, proactively working to find tailored solutions
• Collect and analyze customer feedback to provide valuable insights for product and service improvements
• Monitor key performance indicators (KPIs) and metrics to assess the health of the customer relationship
• Identify patterns and make data-driven decisions
• Serve as the primary point of contact
• Build strong relationships and ensure smooth communication with internal teams
• Actively work to reduce customer churn
• Identify and suggest upsell and cross-sell opportunities

Customer Success Analyst