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Operations

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them
• Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there
• Spot slippage before the client does, and intervene early
• Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts
• Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person
• Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors
• Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through
• Own the quality-control gate. Make sure senior review actually happens and standards are enforced
• Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority
• Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

Operations Manager, US, CA, MX, LATAM