AGM Container Controls, Inc.

Inside Customer Service Rep, Data Entry Clerk

AGM Container Controls, Inc.

full-time

Posted on:

Location Type: Office

Location: Tucson • Arizona • United States

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About the role

  • Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
  • Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
  • Effectively communicate pricing, lead times, and product information to both new and existing customers.
  • Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
  • Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
  • Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.

Requirements

  • Must have at least a High School Diploma or General Education Degree (G.E.D.) from an accredited institution.
  • An Associate's degree (A. A./A.S.) from a two-year college is preferred, or an equivalent combination of education and experience.
  • Two or more years of relevant experience and/or training in client management, customer relations, and data entry is required.
  • Display strong analytical skills to efficiently address customer inquiries and provide optimal solutions.
  • Exhibit exceptional interpersonal and communication skills, adapting your approach as needed.
  • Possess the ability to switch focus quickly while maintaining efficiency and accuracy.
  • Showcase computer literacy, solid typing skills, and an aptitude for navigating digital tools.
  • Must have excellent fluency in written and spoken English.
  • Skilled in writing routine reports, emails, and memos.
  • Capable of effective verbal communication with customers and colleagues.
  • Able to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Comfortable with regular talking and hearing.
  • Capable of standing, walking, sitting, reaching, and occasionally stooping or kneeling.
  • Able to lift and move up to 25 pounds occasionally.
  • Possess specific vision abilities, including close and distance vision, color vision, peripheral vision, and depth perception.
Benefits
  • Health, dental, and vision insurance for you and your family.
  • Life insurance for you, your spouse, and your child(ren).
  • Defined Benefit Pension Plan – a retirement plan you can grow with!
  • Employee Stock Ownership Plan (ESOP) – become an AGM employee-owner and share in the benefits.
  • Paid Time Off.
  • Generous Employee Referral Bonus Program.
  • Tuition Reimbursement of up to $5,250 per year – go back to school on us!
  • Performance review after 90 days of employment with up to a 5% wage increase!
  • Wage increases based on performance and completion of higher education, given every six months.
  • Quarterly and annual profit-sharing bonuses!
  • Monthly work anniversary recognition, spirit, and pastry days – and an annual company picnic.
  • Summer employment opportunities for family members who are students!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer relationsclient managementanalytical skillstyping skillsreport writingcalculating figuresdocument managementorder processingquoting
Soft Skills
interpersonal skillscommunication skillsadaptabilityefficiencyaccuracyproblem-solvingcollaborationcontinuous improvementcustomer relationship buildingfocus switching
Certifications
High School DiplomaGeneral Education DegreeAssociate's degree