Payment Specialist

AGL

Payment Specialist at AGL managing customer payment processes and driving operational excellence. Collaborating with stakeholders to enhance payment operations efficiency.

Posted 6/26/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and manage core payment functions such as allocations, clarifications, refunds, and Centrepay
Provide subject matter expertise and resolve escalations and complaints
Identify opportunities to simplify processes and reduce operational costs
Ensure compliance with regulatory and contractual obligations
Conduct root cause analysis and manage business incidents
Support governance and risk processes, including fraud prevention
Contribute to strategic planning and business improvement initiatives
Analyse operational data to identify and implement enhancements

Requirements

What you’ll need

Ability to manage individual programs of work independently
Skilled in stakeholder engagement
Excellent communication and interpersonal skills
Experience using SAP, Excel and PowerPoint

Benefits

Comp & perks

Inclusion at AGL
Diversity and inclusion initiatives
Opportunities for reasonable adjustments
Pre-employment screening (Nationally Coordinated Criminal History Check)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisprocess simplificationoperational cost reductionfraud preventiondata analysis

Soft Skills

stakeholder engagementcommunication skillsinterpersonal skillsproblem-solvingstrategic planning