Agiloft

Technical Customer Success Manager – Integrations

Agiloft

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead structured Integration Success Reviews across implementation and post-go-live milestones
  • Evaluate integration architecture for scalability, reliability, and observability
  • Translate business requirements into stable, supportable integration designs
  • Identify technical risks early and recommend actionable improvements
  • Provide hands-on problem solving in live customer environments
  • Analyze task consumption patterns and identify inefficiencies or instability drivers
  • Recommend optimized integration patterns (event-based, delta-based, etc.)
  • Support high-risk accounts with overconsumption or unstable integrations
  • Develop prioritized remediation and stabilization plans
  • Improve overall system efficiency and cost alignment
  • Partner with Customer Success to activate underutilized Integration Hub accounts
  • Remove technical blockers to enable production adoption
  • Guide customers from low usage to stable, value-driven integration deployment
  • Support retention and expansion through improved customer outcomes
  • Build and refine review frameworks, templates, and integration playbooks
  • Standardize repeatable practices for scalable customer success
  • Partner with Product to identify gaps and influence roadmap priorities
  • Collaborate across Customer Success, Professional Services, and partners
  • Define engagement models based on risk and complexity levels

Requirements

  • 4–7 years of experience in enterprise SaaS integrations or implementation roles
  • Strong client-facing communication and stakeholder management skills
  • Experience with APIs, JSON, Postman, and integration troubleshooting
  • Strong critical thinking and problem-solving capabilities in complex environments
  • Ability to assess risk and translate findings into actionable recommendations
  • Experience working cross-functionally in customer-facing environments
  • Ability to manage multiple engagements in a remote, fast-paced setting
  • Experience with automation tools or AI-enabled systems in workflows
Benefits
  • Medical, dental, and vision insurance
  • Short term and long-term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • 401(k) with company match
  • Paid time off: Flexible Vacation
  • Paid parental leave
  • Voluntary benefits including pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
integration architectureintegration designintegration troubleshootingAPIsJSONautomation toolsAI-enabled systemsevent-based integrationdelta-based integrationsystem efficiency
Soft Skills
client-facing communicationstakeholder managementcritical thinkingproblem-solvingrisk assessmentactionable recommendationscross-functional collaborationengagement managementcustomer outcomesadaptability