Account Manager

Agility

Account Manager retaining and expanding mid-market SaaS clients for Agility PR Solutions, a global media intelligence and PR technology company. Owning renewals, strategic relationships, forecasts, and commercial growth.

Posted 8/6/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and consultative sales within a B2B SaaS environment, focusing on client retention, renewal strategies, and revenue growth. Proficient in leveraging data-driven insights to enhance customer relationships and drive strategic initiatives.

Highest-signal resume keywords

Account ManagementRenewal StrategiesConsultative SalesSalesforce ProficiencySaaS Metrics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal StrategiesConsultative SalesSaaS MetricsCustomer Lifecycle ManagementValue-Based SellingPipeline ManagementContract NegotiationData AnalysisRevenue Forecasting

Soft Skills

Exceptional CommunicationRelationship BuildingAnalytical MindsetOrganizational SkillsAutonomy

Tools & Technologies

SalesforceCRM ToolsCustomer Success Platforms

Industry Keywords

B2B SaaSMid-Market ClientsRetention StrategyBusiness ReviewsStakeholder Engagement

About the role

Key responsibilities & impact

Own a portfolio of established mid-market SaaS clients, driving retention, renewals, expansion, and long-term growth
Serve as the primary strategic and commercial relationship owner for assigned accounts
Develop and execute strategic account plans aligned with client objectives and Agility’s product strategy
Lead renewal discussions and contract negotiations
Identify, qualify, and close upsell and cross-sell opportunities
Deliver quarterly business reviews demonstrating value, business impact, platform utilization, and ROI
Build and maintain a pipeline of renewal and expansion opportunities
Build consultative relationships with senior stakeholders and executive decision-makers
Lead strategic business conversations and provide insights, recommendations, and best practices
Partner with Customer Success, Product, and Marketing teams on client initiatives and expansion opportunities
Maintain renewal and expansion forecasts in Salesforce
Track portfolio performance against revenue and retention targets
Develop mitigation plans for at-risk accounts and improve customer retention
Provide leadership with insights for retention strategy, revenue planning, and business decisions
Advocate for customer feedback and help shape product enhancements and service offerings
Align internal teams around client objectives to support a seamless customer experience

Requirements

What you’ll need

2+ years of account management or sales experience within a B2B SaaS environment
Experience ideally with mid-market clients
Demonstrated success in renewal, expansion, and consultative sales
Track record of meeting or exceeding revenue targets
Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling
Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels
Analytical and data-driven mindset with ability to translate insights into actionable strategies
Proficiency in Salesforce or similar CRM tools
Experience with customer success platforms is a plus
Highly organized and autonomous
Comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment

Benefits

Comp & perks

Fully remote work environment
Collaborative culture – and key tools enabling it
Competitive compensation package
Private Health Plan
Pension Plan
Group Income Protection
Life Assurance
Employee Assistance Program (EAP)
Career Development & Progression opportunities
Paid Holiday and Sick days
Flex Fridays in Summer
Week off between Christmas and New Years'
No Internal Meetings Fridays