Agility

Account Manager

Agility

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Drive Retention & Growth
  • Serve as the primary relationship owner for a portfolio of mid-market accounts, ensuring satisfaction, retention, and renewal.
  • Develop and execute strategic account plans that align client business objectives with Agility’s solutions.
  • Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
  • Deliver quarterly business reviews that highlight value, usage insights, and ROI.
  • Strategic Partnership
  • Build trusted, consultative relationships with key client stakeholders.
  • Maintain a deep understanding of client priorities, challenges, and success metrics to position Agility as a long-term partner.
  • Collaborate with Customer Success and Product teams to ensure seamless implementation, adoption, and support.
  • Forecasting & Reporting
  • Maintain accurate forecasts and pipeline visibility through Salesforce.
  • Monitor account performance and engagement metrics to identify risks early and develop mitigation strategies.
  • Provide leadership with insights and recommendations that inform product development, sales strategy, and retention planning.
  • Cross-Functional Collaboration
  • Partner with the Customer Success team to ensure onboarding momentum and maximize product adoption.
  • Work with Marketing and Product to develop tailored proposals and client-facing materials that support strategic conversations.
  • Advocate for client feedback internally, helping to shape future enhancements and service offerings.

Requirements

  • 2+ years of account management or sales experience within a B2B SaaS environment, ideally with mid-market clients.
  • Demonstrated success in renewal, expansion, and consultative sales, meeting or exceeding revenue targets.
  • Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
  • Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels.
  • Analytical and data-driven mindset with the ability to translate insights into actionable strategies.
  • Proficiency in Salesforce or similar CRM tools; experience with customer success platforms is a plus.
  • Highly organized, autonomous, and comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment.
Benefits
  • Fully remote work environment
  • Collaborative culture – and key tools enabling it
  • Competitive compensation package
  • Private Health Plan
  • Pension Plan
  • Life Assurance
  • Group Income Protection
  • Employee Assistance Program (EAP)
  • Career Development & Progression opportunities
  • Paid Vacation and Sick days
  • Flex Fridays in Summer
  • Week off between Christmas and New Years'
  • No Internal Meetings Fridays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementsales experiencerenewalexpansionconsultative salesSaaS metricscustomer lifecycle managementvalue-based sellingdata analysispipeline management
Soft skills
communicationpresentationrelationship-buildinganalytical mindsetorganizational skillsautonomycollaborationstrategic thinkingclient advocacyproblem-solving