Technical Support Specialist

Agility Robotics

. Respond, resolve and support external or internal customer issues.

Posted 5/2/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $91,000 per yearWebsite

About the role

Key responsibilities & impact

Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
Provide outstanding customer support via phone, email, and other communication channels.
Assist customers with troubleshooting technical issues related to our robotics products and services.
Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
Document and track customer interactions and issue resolutions using our ticketing system.
Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
Proactively identify opportunities to improve our products and services based on customer feedback.

Requirements

What you’ll need

Bachelor's degree or equivalent experience preferred.
Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Exceptional attention to detail and organizational skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in customer support or a related field is a plus, but not required.
Passion for robotics and technology is highly desirable.

Benefits

Comp & perks

401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown for exempt employees; 10 vacation days, paid sick leave, and 10 company holidays for non-exempt employees, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
Annual Discretionary Bonus: Provided for eligible roles.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunication skillsproblem-solving abilitiesattention to detailorganizational skillsability to work independentlyability to prioritize tasksproactive approach

Certifications

Bachelor's degree