Serve as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions.
Effectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly.
Manage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first.
Lead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors.
Develop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends.
Leverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause.
Author and maintain "Gold Standard" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team.
Promote a culture of rigorous documentation and data-driven problem-solving.
Create reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop.

Requirements

4+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.
Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.
Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets.
Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.
Experience creating technical documentation or bug reports intended for software engineering audiences.
Preferred: Experience with HW/SW integration and design on HiL.
Mastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data visualization and failure trend analysis.
Familiarity with database environments, specifically regarding data retrieval and log management.
Experience correlating video and/or HW symptoms with system telemetry to identify physical manifestations of software bugs.
Strong understanding of software stacks in robotics, including communication protocols (e.g., EtherCAT, CAN) and how they manifest in system logs.
Preferred: Experience with characterizing or troubleshooting HW/SW interactions such as cameras, encoders, IMUs, or other sensors.

Benefits

401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
Annual Discretionary Bonus: Provided for eligible roles.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

log parsingPythondata visualizationtelemetry analysis5-Whys methodologyFishbone methodologyRCA reportingbug reportingHW/SW integrationmonitoring platforms

Soft Skills

problem-solvingdocumentationcommunicationleadershipprioritizationanalytical thinkingcollaborationcritical thinkingattention to detailadaptability