Director, Technical Operations
Agility Robotics
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Quality & Compliance Strategy:
- Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company.
- Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards.
- Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols.
- Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain.
- Technical Documentation & Knowledge Management:
- Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set.
- Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system.
- Fleet Operations & Management:
- Process: Develop, Implement, and Measure all operational processes as it relates to fleet assets both internally within Agility facilities and externally, at customer sites.
- Lifecycle Management: Manage the end-to-end lifecycle of robotic units from demand signal to allocation and then deployment of the asset.
- Asset Tracking: Manage the Robot Fleet from a Fixed Asset perspective ensuring physical traceability of assets.
- Leadership & Cross-Functional Collaboration:
- Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations.
- Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators.
- Budgeting: Manage the departmental budget for Quality, Compliance and Fleet Operations.
Requirements
- Education: Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred).
- Experience: 10+ years in technical leadership roles, with a proven track record in Compliance, Quality Engineering, and Fleet Management.
- Technical Expertise: Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) and fleet management software (Telematics, ERP).
- Communication: Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences.
- Analytical Skills: Strong data-driven decision-making skills to manage fleet metrics and cost-of-quality analyses.
Benefits
- 401(k) Plan: Includes a 6% company match.
- Equity: Company stock options.
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
- Benefit Start Date: Eligible for benefits on your first day of employment.
- Well-Being Support: Employee Assistance Program (EAP).
- Time Off:
- Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
- Parental Leave: Generous paid parental leave programs.
- Work Environment: A culture that supports flexible work arrangements.
- Growth Opportunities: Professional development and tuition reimbursement programs.
- Relocation Assistance: Provided for eligible roles.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality Management SystemISO 9001Regulatory ComplianceAudit ManagementChange ManagementTechnical DocumentationProduct Lifecycle ManagementFleet ManagementAsset TrackingData Analysis
Soft skills
LeadershipCross-Functional CollaborationCommunicationAnalytical SkillsTeam BuildingMentoringBudget ManagementProblem SolvingFeedback ManagementDecision Making