Customer Service Technician I

Agiliti

Customer Service Technician I role at Agiliti involves delivering medical equipment and ensuring customer satisfaction through effective engagement. Responsibilities include driving, paperwork, and equipment management.

Posted 7/31/2026full-timeRemote • Iowa • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in safely transporting medical equipment while ensuring customer education and compliance with documentation standards. Capable of managing flexible work hours and physical demands associated with equipment delivery.

Highest-signal resume keywords

Valid Driver's LicenseCustomer Service ExperienceBasic Computer SkillsRegulatory ComplianceMedical Equipment Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocumentation AccuracyEquipment LoadingEquipment SecuringPhysical Lifting

Soft Skills

Customer EngagementCommunication Skills

Industry Keywords

Medical EquipmentHospital SettingFlexible HoursSafe Driving RecordInventory Management

About the role

Key responsibilities & impact

Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

Requirements

What you’ll need

Be 21 years of age or older, with high school diploma or equivalent.
Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
Have customer service experience. Prior work experience in hospital setting is helpful.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods of time.
Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Benefits

Comp & perks

health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
wellness programs