Hospital Operations Manager

Agiliti

Hospital Operations Manager managing Asset360 programs and leading on-site teams in healthcare environments. Responsible for customer relationships, operational efficiency, and staff development.

Posted 7/28/2026full-timeAndover • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $81,640 - $143,678 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing on-site service programs and medical equipment training while ensuring compliance with healthcare regulations and patient privacy laws. Proven ability to lead teams, promote revenue growth, and maintain effective communication within a hospital setting.

Highest-signal resume keywords

Customer Excellence ExperienceHealthcare Industry KnowledgeMedical Equipment ManagementSupervision/Management ExperienceBusiness and Financial Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementBilling and Regulatory ComplianceEquipment Inventory ManagementAudit and Internal ReviewTraining and Development

Soft Skills

Conflict ResolutionTeamworkEffective CommunicationDecision-MakingContinuous Improvement

Tools & Technologies

Asset360

Industry Keywords

Patient Privacy LawsHospital ProtocolsInfection ControlQuality ControlSafety and Security

About the role

Key responsibilities & impact

Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved
Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
Demonstrates in-depth knowledge of medical
Conducts training for the company and customer staff on medical equipment
Manages equipment inventory and par levels consistent with contract terms, pricing and policies
Manages missing and lost equipment, accessories and software upgrades
Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
Complies with patient privacy laws in all matters
Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees)
Integrates appropriate hospital protocols and processes into daily activities
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
Recruits, trains and develops employees
Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement
Promotes communication among team members to create visibility for internal staff and the customer
Makes sound and timely decisions
Develops staffing and on-call schedules based on demand
Holds self and staff accountable for completion of assignments
Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements
Ensures accurate documentation for billing and regulatory compliance
Understands billing for account invoices and assists with account receivable collections
Performs other assigned duties

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent work experience
5 years of supervision/management experience and customer excellence experience
Prior work experience in hospital setting preferred
Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred
Business and financial management expertise to assist with contract management and account margin maintenance

Benefits

Comp & perks

health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
wellness programs