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Customer Support Specialist
AgilitiCustomer Support Specialist handling healthcare customer inquiries with hands-on training and support. Working in a call center environment in the KS/MO region from onsite locations.
About the role
Key responsibilities & impact- Handle heavy daily phone volume, serving as a primary point of contact for customers
- Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
- Use strong verbal communication and active listening skills to clearly understand customer needs
- Provide professional, patient, and confident phone support in every interaction
- Accurately enter orders, customer information, and call details into company systems
- Route service requests and orders to the appropriate service centers and internal teams
- Follow established procedures to research and help resolve product or service issues, ensuring proper follow-up
- Learn Agiliti’s products and services and know when to escalate or route specialized questions
- Identify opportunities to offer additional products or services and share qualified leads with sales teams
- Support billing and collections activities, including purchase order numbers, invoice requests, and billing questions
- Assist service centers with basic administrative and office support tasks as needed
- Participate in training, quality, and process improvement activities
- Support and learn from experienced Customer Service Representatives on the team.
Requirements
What you’ll need- High School Diploma or two (2) years of equivalent experience required
- Previous experience in a high-volume call center environment preferred
- Ability to multitask, prioritize, and manage time in a fast-paced, phone-heavy role
- Healthcare industry experience or knowledge preferred
Benefits
Comp & perks- health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entrycustomer information managementservice request routingbilling supportinvoice processing
Soft Skills
verbal communicationactive listeningprofessionalismpatiencetime managementmultitaskingprioritization
Certifications
High School Diploma