Project Manager, Customer Facing

Agilent Technologies

Customer Facing Project Manager supporting customer success through laboratory project delivery in North Carolina. Engaging with teams and vendors to ensure on-site project execution and satisfaction.

Posted 6/16/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesSeniorLead💰 $116,800 - $182,500 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support the sales process by contributing to solution design and development for customer projects
Manage and help execute large, multi-functional, and multi-vendor service projects, including: Laboratory relocations, Asset management programs, Facility inventories, Other CrossLab service solutions
Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
Coordinate with customers to define project requirements and implement tailored solutions
Support pricing and proposal development for customized project work
Ensure projects are delivered on time, within budget, and aligned with customer expectations
Build and maintain strong relationships with customers, internal teams, and third-party vendors
Lead meetings, track progress, and maintain clear and accurate project documentation
Actively participate in on-site project delivery activities

Requirements

What you’ll need

Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience
8+ years of relevant professional experience, including at least:
5+ years of customer-facing field project management
Strong written and verbal communication skills
Experience working directly with external customers
Experience using data tools or reporting systems to analyze and present information
Ability and willingness to travel up to 50% or more, depending on project needs
PMP certification (preferred)
Experience in laboratory environments, instrument service, or equipment maintenance (preferred)
Familiarity with GMP and/or GLP environments (preferred)
Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation (preferred)
Lean Six Sigma certification or training (preferred)
Proficiency with Microsoft Office (Excel, Word, SharePoint), Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)

Benefits

Comp & perks

Bonus
Stock options
Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsolution designbudget managementdata analysisproposal developmentcustomer requirements definitionproject planningresource managementdocumentationon-site project delivery

Soft Skills

communicationrelationship buildingleadershipteam coordinationproblem-solvingtime managementcustomer-facing skillsorganizational skillsmeeting facilitationprogress tracking

Certifications

PMPLean Six Sigma