Agilent Technologies

Support Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Manesar • 🇮🇳 India

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Job Level

Junior

Tech Stack

SQL

About the role

  • Provides technical & application services & support to Agilent customers, focusing on timely and cost-effective problem resolution
  • Provide remote post-sales hardware, software technical support and Application support services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
  • Provide technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food in Manesar location
  • Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales
  • Perform required admin tasks to ensure flawless customer service for contract and trade customers
  • Cost & time effective application method deployment on Agilent instruments
  • Promptly troubleshoot method/technology transfers issues from one instrument to another
  • Lead projects requiring coordination with other functions & customers
  • Deliver product seminars for customers, prospects, and employees
  • Training of internal & external team and provide technical support
  • Respond promptly to related customer queries & help in prompt resolution of customer escalations
  • Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted
  • Must be willing to travel to customer locations as a part of learning and development

Requirements

  • Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
  • 18-24 months experience
  • Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, etc.
  • Preferably LCMS, LCQTOF for Biopharma
  • Preferably GCMS for Food & Pharma
  • Candidate should enjoy talking and communicating with customers with the help of remote tools and provide resolution to the raised queries
  • Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills
  • Good organizational & negotiation skills
  • Computer and IT Skills: Microsoft Outlook, Excel, PowerPoint, SQL, SAP-CRM
  • Must be willing to travel to customer locations as a part of learning and development.
Benefits
  • Our pay ranges are determined by role, level, and location.
  • Pay and benefit information by country are available at: https://careers.agilent.com/locations
  • Agilent Technologies Inc. is an equal opportunity employer.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical instrumentsLCLCMSQTOFGCGCMStroubleshootingproblem-solvingmethod deploymenttechnology transfer
Soft skills
communicationorganizational skillsnegotiation skillscustomer serviceteam coordinationtrainingproblem resolutioncustomer engagementleadershipadministrative skills
Certifications
Master’s Degree in ChemistryMaster’s Degree in Analytical ChemistryMaster’s Degree in InstrumentationMaster’s Degree in PharmacyMaster’s Degree in BiotechnologyMaster’s Degree in Life Science