Service Scheduling Business Architect

Agilent Technologies

Service Scheduling Business Architect defining and designing strategic enterprise scheduling solutions. Leading transformation from manual to automated scheduling processes across global operations.

Posted 5/30/2026full-timeRemote • 🇪🇸 SpainSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Define and maintain the business architecture, capability roadmap, and solution vision for global service scheduling systems, aligned with enterprise and Commercial Operations strategies.
Partner with business process owners, regional service leaders, and cross‑functional stakeholders to design scheduling solutions that enhance both customer experience and operational performance.
Lead the business design and delivery of scheduling system initiatives, including requirements definition, solution design, testing, deployment, and post‑release stabilization.
Drive the transformation from manual and high‑touch scheduling to digital, automated, and self‑service experiences for customers and internal users.
Translate complex business needs into clear, prioritized functional and architectural designs for IT delivery teams.
Collaborate closely with IT teams, system integrators, and software vendors to ensure solutions meet business, architectural, and scalability requirements.
Support prioritization of system enhancements and defect resolution to balance operational stability with strategic capability development.
Coordinate implementation, testing, training, and change management activities to ensure successful adoption across global service organizations.
Partner with analytics and data teams to define reporting and insight requirements that support scheduling optimization and performance management.
Communicate plans, progress, and outcomes effectively to senior stakeholders, including executive‑level audiences.

Requirements

What you’ll need

Bachelor’s or master’s degree in computer science, Management Information Systems, Engineering, Business, or a related field (or equivalent professional experience).
8+ years of experience in service operations, enterprise systems, business architecture, or digital transformation roles within complex organizations.
Demonstrated experience leading business architecture and solution design for enterprise‑scale systems and processes.
Experience with Field Service Management (FSM), ERP, and CRM platforms required; experience with SAP (ECC or S/4HANA), Salesforce, or SuccessFactors is a strong plus.
Proven ability to translate business strategy and requirements into executable system designs and delivery roadmaps.
Strong analytical, problem‑solving, and decision‑making skills with a results‑oriented mindset.
Excellent communication and presentation skills, with the ability to influence stakeholders across functions and levels without direct authority.
Experience working across regions, cultures, and matrixed organizations.
Comfort operating in environments with ambiguity and evolving priorities.
Demonstrated change leadership and stakeholder engagement capabilities.
Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred.
Experience partnering with external vendors and technology providers is a plus.

Benefits

Comp & perks

Travel Required: 10% of the Time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business architecturesolution designrequirements definitiondigital transformationscheduling optimizationchange managementanalytical skillsproblem-solvingdecision-makingcontinuous improvement

Soft Skills

communication skillspresentation skillsinfluencing stakeholderschange leadershipstakeholder engagementresults-oriented mindsetcollaborationoperating in ambiguitycross-functional teamworkcultural awareness