Field Service Engineer – Pathology

Agilent Technologies

. Support customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments .

Posted 5/6/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $43 - $67 per hourWebsite

About the role

Key responsibilities & impact

Support customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments
Install and optimize hardware/software/network products and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repair services
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Serve as an internal resource on technical issues and manage product escalations
Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Requirements

What you’ll need

Bachelor's, Master's or other university-level degrees within the science field -- e.g. biochemistry, biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education, training, and experience
4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
Ability to solve high-impact problems related to product availability; typically, system/solution-focused
Excellent verbal and written communication skills
Strong customer relationship-building skills are essential
Ability to travel 80% of the time
A valid driver's license is required for this position

Benefits

Comp & perks

Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationpreventive maintenancerepairdiagnosistroubleshootingproduct performance optimizationhardware configurationsoftware configurationnetwork configurationanalytical instrumentation

Soft Skills

customer satisfactionproblem-solvingcommunicationrelationship-buildingcollaborationtechnical issue managementproactive responsesolution-focused

Certifications

Bachelor's degreeMaster's degreevalid driver's license