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Agilent Technologies

Field Service Engineer – Pathology

Agilent Technologies

. Support customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments .

Posted 5/6/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $43 - $67 per hourWebsite

About the role

Key responsibilities & impact
  • Support customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments
  • Install and optimize hardware/software/network products and configurations at customer sites
  • Diagnose and resolve product performance problems
  • Perform maintenance and repair services
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
  • Serve as an internal resource on technical issues and manage product escalations
  • Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Requirements

What you’ll need
  • Bachelor's, Master's or other university-level degrees within the science field -- e.g. biochemistry, biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education, training, and experience
  • 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
  • Ability to solve high-impact problems related to product availability; typically, system/solution-focused
  • Excellent verbal and written communication skills
  • Strong customer relationship-building skills are essential
  • Ability to travel 80% of the time
  • A valid driver's license is required for this position

Benefits

Comp & perks
  • Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
installationpreventive maintenancerepairdiagnosistroubleshootingproduct performance optimizationhardware configurationsoftware configurationnetwork configurationanalytical instrumentation
Soft Skills
customer satisfactionproblem-solvingcommunicationrelationship-buildingcollaborationtechnical issue managementproactive responsesolution-focused
Certifications
Bachelor's degreeMaster's degreevalid driver's license