Field Service Engineer

Agilent Technologies

. You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems.

Posted 4/28/2026full-timeIndianapolis • Kentucky, Ohio • 🇺🇸 United StatesJunior💰 $34 - $53 per hourWebsite

About the role

Key responsibilities & impact

You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered.
Utilizes the complaint handling system as required.
Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Complete administrative and compliance reports promptly and accurately.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
Responsive to customer requests for service and communicates proactively before, during, and after service.
Train other field and customers on the solutions.

Requirements

What you’ll need

Minimum requirements include a high school diploma, military training, an associate degree, or some college with major coursework in electronics.
Previous work experience in a related field will be considered.
A bachelor's in science - e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar preferred.
1-2+ years of experience in a similar position or experience as a field service repairing and installing similar equipment, such as medical laboratory equipment or large instrumentation, is a plus!
Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus.
Experience with troubleshooting and problem-solving.
Verbal and written communication is clear, respectful, and timely.
You enjoy traveling and visiting customers.
You have a valid driver's license.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Choice of company car or reimbursement for personal vehicle usage
Bonus eligibility
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationimplementationmaintenancerepairtroubleshootingdiagnosticspreventive maintenanceconfigurationperformance analysisadministrative reporting

Soft Skills

customer satisfactioncommunicationproblem-solvingteam collaborationfeedback provisionproactive responsetrainingtime managementrespectful communicationadaptability

Certifications

high school diplomaassociate degreebachelor's in sciencemilitary training