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Service Sales Director
Agilent Technologies. Own and deliver the service sales order target, ensuring consistent growth and profitability .
About the role
Key responsibilities & impact- Own and deliver the service sales order target, ensuring consistent growth and profitability
- Define and execute the service sales strategy, aligned to enterprise priorities and market opportunities
- Drive expansion across installed base, contract penetration, and lifecycle services
- Identify and capture new growth opportunities including enterprise accounts, digital services, and solution-based offerings
- Translate strategy into clear execution plans, KPIs, and operating cadence
- Drive a culture of accountability, pipeline discipline, and forecast accuracy
- Lead key business reviews and ensure rigorous performance management across the team
- Partner with Marketing, Product, and Commercial leaders to align go-to-market strategies
- Lead, coach, and develop a team of ~10 direct reports
- Build leadership capability within the team, especially through first-line managers
- Foster a culture of high performance, collaboration, and customer focus
- Ensure talent development, succession planning, and retention of key performers
- Build and strengthen senior-level customer relationships, particularly in enterprise accounts
- Position services as a strategic value driver
- Engage directly in high-value opportunities, negotiations, and strategic deals
- Represent the organization externally with credibility and market insight
- Act as a key member of the India leadership team, ensuring alignment with broader business priorities
- Collaborate closely with sales, service delivery, and support functions to ensure seamless customer experience
- Drive integrated execution across instruments, consumables, and services
Requirements
What you’ll need- Bachelor’s or Master’s Degree or equivalent plus directly relevant experience
- 15+ years of experience with proven people leadership, including managing managers preferred
- Proven leadership experience in service sales or commercial leadership roles, ideally within life sciences, analytical, or industrial sectors
- Strong track record of delivering growth in complex, matrixed organizations
- Build, mentor and coach a collaborative and performance driven team
- Experience leading managers and multi-layered teams
- Demonstrated ability to translate strategy into execution and results
- Strong customer engagement and stakeholder management skills at senior levels
- Commercial acumen with experience in pipeline management, forecasting, and deal execution
- Ability to operate effectively in a cross-functional, regional, and global environment
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service salespipeline managementforecastingdeal executionperformance managementKPI developmentstrategic planningcustomer engagementstakeholder managementgrowth strategy
Soft Skills
leadershipcoachingmentoringcollaborationaccountabilitycustomer focusperformance drivennegotiationcommunicationteam development
Certifications
Bachelor’s DegreeMaster’s Degree