Agilent Technologies

Field Service Engineer, Chromatography and Spectroscopy

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Provide on-site support to customers, including installation, configuration, maintenance, and repair of company and multi-vendor systems.
  • Install and optimize hardware, software, and network configurations at customer sites.
  • Diagnose and resolve technical and performance-related issues in analytical instruments.
  • Perform preventive maintenance and corrective service activities.
  • Advise customers on best practices for system use, maintenance, and configuration to improve performance and reliability.
  • Proactively identify potential equipment or software issues to minimize downtime and ensure business continuity.
  • Deliver fully integrated solutions (non-design role), including peripherals, communications, operating systems, and application software.
  • Act as a technical resource for internal teams and manage product escalations when necessary.
  • Collaborate cross-functionally with Support, Sales, Marketing, and R&D teams to deliver effective customer solutions.
  • Provide technical training, workshops, and seminars for customers and internal teams.
  • Train and mentor other field engineers when needed.
  • Perform on-site calibration for high-volume customers.
  • Support lead qualification activities when required.

Requirements

  • Bachelor’s degree in Chemistry, Pharmacy, Biology, or a related scientific field
  • Strong English proficiency
  • Valid driver’s license (required)
  • Willingness and ability to travel extensively
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationconfigurationmaintenancerepairdiagnosispreventive maintenancecorrective servicecalibrationtechnical trainingtroubleshooting
Soft Skills
customer supportcommunicationcollaborationmentoringproblem-solvingadvisingproactive identificationteamworktraininglead qualification
Certifications
Bachelor’s degree in ChemistryBachelor’s degree in PharmacyBachelor’s degree in Biologyvalid driver’s license