Manager, ESCS Solution Deployment and Engineering
Agilent Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Nanjing • China
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About the role
- Understand and address customer needs through continuous optimization of services and the provision of effective delivery processes aligned with organizational operations, ensuring quality, security and customer success.
- Translate China objectives into sub-regional tactical business plans, programs, and projects.
- Build and maintain strong collaboration with regional Agilent stakeholders such as Sales, Support, Call Center and Service teams in working with customers to deploy Agilent’s informatics software stack, in order to meet customer needs and drive long-term One Agilent customer value.
- Lead product escalations and troubleshooting issues onsite during heightened situations. This involves working with Agilent teams (Support, Sales, Marketing, R&D) to provide the best solution to the customer.
- Focus on Ease of Executing Business (EoEB) by aligning Sales, Services and Support before solution deployment.
- Improve Agilent services scheduling to avoid multiple customer rescheduling leading to lost time and under-utilized resources.
- Measure and report regional objectives and performance indicators. Frequently communicate and update the strategies and objectives of the organization. Responsible for regional P&L performance, including quarterly and annual reviews.
- Coach and develop team members to achieve the best utilization and performance of their time.
Requirements
- Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.
- Typically, 5+ years of experience in the field of lab informatics projects and/or programs.
- Experience in managing complex customer projects and ability to position the role and value of software within a total solution.
- Strong communication skills with experience in remote team management, and ability to build effective partnerships based on mutual trust and respect.
- Demonstrate strong servant leadership and support of ESCS and Agilent’s strategic products and direction.
Benefits
- Option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lab informaticsproject managementcustomer project managementsoftware deploymentperformance measurementtroubleshootingservice optimizationbusiness planningP&L management
Soft Skills
communicationremote team managementcollaborationservant leadershipcoachingcustomer successrelationship buildingstrategic thinking
Certifications
Bachelor’s DegreeMaster’s Degree