Agilent Technologies

Total Account Sales Manager

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Serve as the primary sales leader for major Sydney-based strategic accounts
  • Lead executive-level engagement, building strong relationships with key decision-makers and influencers located predominantly in Sydney
  • Conduct regular business reviews, strategic planning sessions, and escalation management with customers
  • Drive growth across strategic accounts by identifying expansion opportunities, cross-business collaboration, and solutions alignment
  • Improve customer experience by ensuring rapid, localized responsiveness and proactive issue resolution
  • Provide daily on-the-ground leadership to the Sydney sales team, ensuring stability following recent organizational changes
  • Manage performance expectations, including oversight of performance-managed and part-time employees to restore team health
  • Lead the strategic development of the Sydney market, identifying untapped opportunities in emerging industry clusters and regional headquarters
  • Strengthen coordination with service, marketing, operations, and technical teams based in Sydney to ensure seamless customer delivery
  • Ensure high service performance and customer satisfaction through proactive engagement and oversight
  • Strengthen employee morale and retention by providing consistent leadership presence and support
  • Represent the company as the senior commercial leader in Sydney, demonstrating commitment to the market and customers.

Requirements

  • Proven experience in strategic account leadership, preferably in a complex B2B environment
  • Strong capability in team leadership, coaching, and organizational stabilization
  • Ability to engage senior customer stakeholders with executive presence
  • Deep commercial acumen and a track record of delivering growth
  • Excellent problem-solving, operational discipline, and communication skills
  • Willingness to be field-facing, agile, and customer-centric daily
  • Bachelor’s or master’s Degree or equivalent plus directly relevant experience.
  • 5-10 years' experience formally or informally leading people, projects and/or programs for entry to this level.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account leadershipbusiness reviewsstrategic planningperformance managementcustomer experience improvementgrowth identificationcross-business collaborationissue resolutionteam leadershipcommercial acumen
Soft Skills
executive presencecoachingorganizational stabilizationproblem-solvingoperational disciplinecommunicationagilitycustomer-centricityemployee morale enhancementrelationship building
Certifications
Bachelor’s DegreeMaster’s Degree