Agilent Technologies

Program/Project Manager

Agilent Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Chengdu • China

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About the role

  • Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
  • Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
  • Ensures alignment of business solutions with Commercial Strategic Technology roadmaps.
  • Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.
  • Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives.
  • Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap.
  • Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
  • Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.

Requirements

  • Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.
  • 5-8 years of project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service, Contact Center, Digital or Data and Data Governance.
  • Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would have added advantage.
  • Strong program management skills for executing complex projects in a One Agilent Culture to meet deliverables and milestones.
  • Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as: Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.
  • Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.
  • Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners.
  • Ability to demonstrate sound decision making and achievement/results-oriented focus skills.
  • Ability to reduce complex requirements into simple concepts.
  • Outstanding executive communication, presentation and influencing skills.
  • Ability to tolerate high level of ambiguity in a matrix organization setup.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementdata managementautomationAICRMorder bookingservice contractsservice deliverydata architecturedata governance
Soft Skills
interpersonal skillsleadership skillsteam effectivenessdecision makingresults-oriented focuscommunication skillspresentation skillsinfluencing skillsability to manage ambiguitycross-functional collaboration
Certifications
Bachelor's DegreeMaster's Degree