Agilent Technologies

Field Service Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇰🇷 South Korea

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Job Level

Mid-LevelSenior

About the role

  • Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
  • Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
  • Diagnosing and resolving system and product performance issues
  • Performing preventive and corrective maintenance and repairs
  • Proactively identifying potential equipment issues to prevent unplanned customer downtime
  • Advising customers on preventive maintenance strategies and system configurations that may impact performance
  • Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
  • Training other field engineers and customers on system operation and best practices
  • Ensuring high levels of customer satisfaction through professional, timely, and effective support

Requirements

  • Bachelor’s or Master’s degree in a science-related field such as Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related discipline
  • Minimum 4+ years of experience in a similar field service role or equivalent experience as an end user
  • Strong troubleshooting, analytical, and problem-solving skills
  • Experience with Agilent solutions is preferred but not required
  • Hands-on experience with LC/MS systems (LCMS) is a strong plus
  • Clear, professional, and timely verbal and written communication skills
  • Willingness to travel and enthusiasm for visiting and supporting customers.
Benefits
  • Option to work remotely

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
installationimplementationmaintenancerepairtroubleshootinganalytical skillsproblem-solvingLC/MS systemsAgilent solutions
Soft skills
customer satisfactioncommunication skillstrainingproactive identificationtimeliness