Field Service Engineer – Chromatography
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $52 - $81 per hour
Job Level
Mid-LevelSenior
About the role
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
- Leverage shown experience to provide limited application support
- Proactively responds to potential equipment issues to prevent unplanned interruption of customer's business
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
- Train other field engineers and customers in the solutions
- Serves as an internal resource on technical issues and leads product customer concerns
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May have knowledge of third-party products
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- May calibrate equipment
- May qualify leads
Requirements
- Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
- 4+ years relevant work experience including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus
- Experience with Pharma/Bio-pharma, GMP, GLP environments
- Experience with the Agilent solutions is desired but not crucial
- Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred
- Familiar with use of hand tools
- Demonstration of logical troubleshooting
- Ability to tackle high impact problems related to product availability; typically, system/solution focused
- Customer service and solutions oriented
- Ability to travel extensively including overnight travel as decided by business needs
- A valid driver's license is required for this position
- Up to 50% travel may be required
Benefits
- Eligible for choice of company car or reimbursement for personal vehicle usage
- Bonus
- Stock options
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware installationsoftware installationnetwork configurationdiagnosticsproduct maintenanceapplication supportcalibrationtroubleshootinganalytical instrumentationchromatography
Soft skills
customer serviceproblem-solvingcommunicationcollaborationtrainingsolutions-orientedlogical thinkingleadershipadaptabilityproactive response
Certifications
Bachelor's degreeMaster's degreevalid driver's license