Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide hands-on technical and application support to customers
- Work on-site at various labs and support customers with product solutions across GC/LC/GCMS/ LCMS and multi-vendor systems solutions
- Install and optimize hardware/software/network products
- Perform maintenance and repairs, diagnose and resolve product performance issues
- Address applications related issues and provide end-to-end solutions at customer sites
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software
- Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations
- Demonstrate and train customers how to use and optimize high-end features of Agilent's software platforms
- Share expertise and train other Service Engineers across Agilent's product solutions
- Work with the sales team to deliver bespoke consulting related to customer's specific application needs
- Develop innovative application solutions across various market segments including Environmental, Food, Energy & Chemicals and Pharmaceutical.
Requirements
- Master’s degree in chemistry, Food, Environment, Molecular Biology, Biochemistry or similar background in life sciences
- Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS) in a similar position or as an End-user
- Problem-solving skills, particularly for fixing, applications support and/or general instrument maintenance
- Experience with the Agilent solutions is desired but not essential.
- A strong desire to learn and expand your skill set
- Enjoy working remotely, whilst engaging and visiting customers on-site
- Excellent written and verbal communication skills
- The ability to coordinate and prioritize efficiently
- A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards
- Ability to handle customer expectations and balance customer requirements with business needs.
Benefits
- Includes the option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GCLCGCMSLCMSHPLCUHPLCMSanalytical techniquesmethod developmentapplication support
Soft skills
problem-solvingcommunicationcoordinationprioritizationattention to detailcustomer servicetrainingconsultingadaptabilityteam collaboration
Certifications
Master’s degree in chemistryMaster’s degree in Food ScienceMaster’s degree in Environmental ScienceMaster’s degree in Molecular BiologyMaster’s degree in Biochemistry