Agilent Technologies

Customer Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇳 China

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Job Level

Mid-LevelSenior

About the role

  • Provide hands-on technical and application support to customers
  • Work on-site at various labs to support customers with product solutions across GC/LC/GCMS/ LCMS
  • Install and optimize hardware/software/network products
  • Perform maintenance and repairs
  • Diagnose and resolve product performance issues
  • Address applications related issues and provide end-to-end solutions
  • Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations
  • Demonstrate and train customers to use and optimize Agilent's software platforms
  • Collaborate with sales to deliver bespoke consulting related to customer application needs
  • Develop innovative application solutions across various market segments

Requirements

  • Master’s degree in chemistry, Food, Environment, Molecular Biology, Biochemistry or similar background in life sciences
  • Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS)
  • Problem-solving skills
  • Experience with the Agilent solutions is desired but not essential
  • Strong desire to learn and expand your skill set
  • Excellent written and verbal communication skills
  • Ability to coordinate and prioritize efficiently
  • Strong attention to detail and processes
  • Ability to handle customer expectations and balance customer requirements with business needs.
Benefits
  • 75% travel required
  • Professional development opportunities
  • Flexible remote working

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
GCLCGCMSLCMSHPLCUHPLCMSanalytical techniquesmethod developmentapplication support
Soft skills
problem-solvingcommunicationcoordinationprioritizationattention to detailcustomer servicetrainingcollaborationinnovationcustomer satisfaction
Certifications
Master’s degree in chemistryMaster’s degree in Food ScienceMaster’s degree in Environmental ScienceMaster’s degree in Molecular BiologyMaster’s degree in Biochemistry