GC/HPLC Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
About the role
- You will be responsible for supporting our GC/HPLC customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Requirements
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
- 1+ years of experience in a similar position or experience as an end user in GC/HPLC systems.
- Experience with troubleshooting and problem-solving.
- Experience with the Agilent solutions is desired but not crucial.
- Verbal and written communication is clear, encouraging and timely.
- Confirmed English language proficiency in written and speaking skills.
- You enjoy traveling and visiting customers; travel is required 60% of the time.
Benefits
- Option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GC systemsHPLC systemstroubleshootingproblem-solvinginstallationmaintenancerepairpreventive maintenanceconfiguration optimizationintegrated solutions
Soft skills
customer satisfactioncommunicationtrainingproactive responseclear communicationencouraging communicationtimely communicationteam collaborationadaptabilityinterpersonal skills