About the role
- Lead the team and establish a structured approach to self & employee development
- Accompany Service Engineers to joint customer visits to gain development area insights
- Ensure maximum revenue generation partnering with sales teams
- Manage costs and resources effectively to drive profitable growth
- Cross-functional visits to top customers in assigned district
- Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
Requirements
- University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, …)
- Significant people management experience
- Knowledge of laboratory environments and workflows
- Experience managing a client service/support team and familiar with ISO Quality environment would be preferable.
- Full proficiency in Spanish and fluency in English.
- Competitive compensation and benefits package
- Work-Life-Balance programs
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan
- Medical & life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
people managementclient service managementknowledge of laboratory environmentsknowledge of workflowsISO Quality standards
Soft skills
leadershipteam developmentcustomer servicecommunicationresource management
Certifications
University Degree in Life Science