Field Service Technician, Level I
ZEISS Group
Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$78,560 - CA$122,750 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- Knowledge of third-party products.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
- May train other field engineers or customers.
- May calibrate equipment on-site for large volume customers.
- Responsible for generating sales leads.
Requirements
- University degree (or equivalent) within the science field – e.g. chemistry, analytical chemistry, biochemistry or similar or relevant work experience
- 4 + years experience with ICP, ICP-MS, ICP-MS-QQQ in a similar position or experience as an Agilent end user
- Molecular Spectroscopy (UV-VIS, FTIR) in a similar position or experience as an Agilent end user highly desirable
- Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments
- Environmental, geological and metallurgical analysis application knowledge highly desirable
- Strong customer relationship skills are needed
- Must be available for up to 35% travel that may include over-night stays in remote location
- Must comply with Federal/Provincial government security clearance checks request when necessary for on-site work in government facilities
- Must comply with site access requirements that may include but not limited to medical information, drug testing or background checks
- Experience with troubleshooting and problem-solving
- Experience with Agilent spectroscopy solutions is highly desirable
- Verbal and written communication is clear, respectful, and timely . (English, French highly desirable)
- Valid drivers license for the province of residence
- Ability to travel to US/abroad for training or meetings
Benefits
- eligibility for bonus
- stock and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ICPICP-MSICP-MS-QQQMolecular SpectroscopyUV-VISFTIRmaintenanceinstallationtroubleshootingproblem-solving
Soft skills
customer relationship skillscommunicationcollaborationtrainingadvisingproactive responsetechnical issue managementsales lead generation
Certifications
university degree in sciencevalid driver's licenseFederal/Provincial government security clearance