Operations Manager

Agile IT

Operations Manager overseeing service delivery and compliance-oriented MSP build at Agile IT. Partnering with leadership to drive operational excellence and resource management.

Posted 5/12/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Own AutoTask as the source of truth for service delivery. Configuration, workflows, ticket categories, time entry hygiene, billing accuracy, and reporting.
Partner with the CEO, Compliance Lead, and Delivery leadership to design the operating model for a compliance-oriented MSP.
Validate scope, resourcing requirements, dependencies, and customer readiness. Schedule kickoffs. Confirm the right people are assigned with the right hours allocated.
Maintain a clear, current view of engineer and architect capacity across the delivery team. Forecast capacity against the sales pipeline.
Own Moovila as the project execution platform. Ensure projects are set up correctly, tasks are sequenced, dependencies are mapped.
Build and maintain the operational scorecard for the delivery and managed services organizations. Publish weekly. Investigate variances.
Document how delivery and managed services actually work at Agile IT. Build SOPs for project intake, kickoff, status reporting, change orders, project close, MSP onboarding, recurring service delivery, and customer handoff between project and managed services.
Partner with Sales on pipeline-to-capacity visibility. Partner with the Client Success Program on customer transitions from project delivery into managed services.

Requirements

What you’ll need

5+ years of operations experience in a Microsoft partner, MSP, MSSP, or professional services environment
Direct experience building or scaling an MSP operating model (service catalog, SLAs, escalation, recurring delivery rhythms)
Hands-on AutoTask, ConnectWise, or comparable PSA administration experience. AutoTask preferred.
Demonstrated experience owning resource management and capacity planning in a services organization
Strong working knowledge of project management platforms. Moovila, Smartsheet, or similar.
Comfort building and presenting operational reporting to executives. You can defend your numbers.
Excellent written and verbal communication. You can write a clean SOP and run a productive meeting.
A scrappy, small-business-owner mindset. You fix the problem, then you fix the process.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Agile IT Website LinkedIn All Job Openings 11 - 50 employees 🏢 Enterprise 🔒 Cybersecurity 🏛️ Government Enterprise
Cybersecurity
Government Agile IT is a company specializing in providing managed IT services and consulting for Microsoft 365 and Azure environments, focusing on security and compliance. As a long-time leader in Microsoft GCC High and Azure Government, Agile IT offers services such as cloud migrations, mergers and acquisition support, identity management, and CMMC (Cybersecurity Maturity Model Certification) compliance consulting. They cater to government agencies, defense contractors, and large corporations, ensuring that their IT environments maintain high levels of security and meet federal compliance standards. Additionally, Agile IT provides advisory services and expert guidance on Microsoft licensing, cost management, and complex IT solutions to optimize business operations. Operations Manager Job not on LinkedIn 🔥 3 minutes ago 🏄 California – Remote 💵 $120k - $155k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own AutoTask as the source of truth for service delivery. Configuration, workflows, ticket categories, time entry hygiene, billing accuracy, and reporting.
Partner with the CEO, Compliance Lead, and Delivery leadership to design the operating model for a compliance-oriented MSP.
Validate scope, resourcing requirements, dependencies, and customer readiness. Schedule kickoffs. Confirm the right people are assigned with the right hours allocated.
Maintain a clear, current view of engineer and architect capacity across the delivery team. Forecast capacity against the sales pipeline.
Own Moovila as the project execution platform. Ensure projects are set up correctly, tasks are sequenced, dependencies are mapped.
Build and maintain the operational scorecard for the delivery and managed services organizations. Publish weekly. Investigate variances.
Document how delivery and managed services actually work at Agile IT. Build SOPs for project intake, kickoff, status reporting, change orders, project close, MSP onboarding, recurring service delivery, and customer handoff between project and managed services.
Partner with Sales on pipeline-to-capacity visibility. Partner with the Client Success Program on customer transitions from project delivery into managed services. 🎯 Requirements
5+ years of operations experience in a Microsoft partner, MSP, MSSP, or professional services environment
Direct experience building or scaling an MSP operating model (service catalog, SLAs, escalation, recurring delivery rhythms)
Hands-on AutoTask, ConnectWise, or comparable PSA administration experience. AutoTask preferred.
Demonstrated experience owning resource management and capacity planning in a services organization
Strong working knowledge of project management platforms. Moovila, Smartsheet, or similar.
Comfort building and presenting operational reporting to executives. You can defend your numbers.
Excellent written and verbal communication. You can write a clean SOP and run a productive meeting.
A scrappy, small-business-owner mindset. You fix the problem, then you fix the process. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Team Lead – Operations 🔥 1 hour ago Fox Pest Control 201 - 500 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Team Lead managing operations for dispatch team at Fox Pest Control. Leading training, optimizing efficiency, and supporting branch performance. 🇺🇸 United States – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟠 Senior ⚙️ Operations Senior Campaign Operations Specialist 🔥 3 hours ago AVOXI 51 - 200 📡 Telecommunications ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Campaign Operations, Sr. Specialist at AVOXI overseeing marketing automation and lead nurture strategies. Collaborate with internal teams to ensure cohesive campaign execution and technical process optimization. 🇺🇸 United States – Remote 💰 $10M Venture Round on 2018-12 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Private Tutoring Operations Manager 🔥 3 hours ago The Tutorverse, LLC 1 - 10 📚 Education 👥 B2C 🏪 Marketplace Website LinkedIn All Job Openings Operations Manager managing logistics and client experience for premium tutoring services in the NYC area. Overseeing operations, team management, and B2C client relations. 🇺🇸 United States – Remote 💵 $80k - $110k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Senior IT Operations 🔥 4 hours ago Drata 201 - 500 🔒 Cybersecurity 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Senior IT Operations team member managing technical support and SaaS tools for Drata's mission-driven team. Ensuring security, compliance, and process improvements for effective operations. 🇺🇸 United States – Remote 💵 $106.2k - $131.1k / year 💰 $100M Series B on 2021-11 ⏰ Full Time 🟠 Senior ⚙️ Operations Manager, Quality Systems – Operations 🔥 5 hours ago eClinical Solutions 201 - 500 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Manager, Quality Systems & Operations at eClinical Solutions overseeing core quality systems and continuous improvement initiatives in a regulated environment. 🇺🇸 United States – Remote 💵 $120k - $150k / year 💰 Private Equity Round on 2020-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

operations experienceresource managementcapacity planningservice catalogSLAsescalationproject managementSOP documentationbilling accuracyreporting

Soft Skills

communicationproblem-solvingorganizational skillspresentation skillscollaborationleadershipadaptabilityattention to detailanalytical thinkingcustomer focus