Customer Experience Manager – SME

Agile Defense

. Deliver an exceptional experience for our customers by resolving issues efficiently.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver an exceptional experience for our customers by resolving issues efficiently.
Provide proactive support to ensure customers get the most value from our product.
Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty.
Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs.
Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) preferred; Associate degree (AA/AS) accepted with 4 – 8 years of relevant military experience.
Minimum of 4 years of military aviation experience required, including backgrounds such as Pilot, Enlisted Aviator, or Aviation Resource Management.
Strong understanding of aviation operations, workflows, and customer support within a military or operational environment.
Experience collaborating with cross-functional teams and supporting operational or mission-critical systems preferred.
Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Agile Defense Website LinkedIn All Job Openings 501 - 1000 employees 🏛️ Government 🔒 Cybersecurity Government
Cybersecurity
Defense Agile Defense is a company at the forefront of innovation, dedicated to providing advanced capabilities and tailored solutions for critical national security and civilian missions. With a focus on digital transformation, data analytics, and cybersecurity, Agile Defense is instrumental in safeguarding sensitive assets. The company leverages a data-driven approach to deliver insights that enhance mission operations and accelerate decision-making processes. Agile Defense operates globally, with a strong presence across North America, Europe, Asia, and the Middle East, supporting a wide range of client missions. The company is committed to exploring new ideas and technologies, fostering a culture of innovation to advance their services continuously. Customer Experience Manager – SME Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver an exceptional experience for our customers by resolving issues efficiently.
Provide proactive support to ensure customers get the most value from our product.
Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty.
Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs.
Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience. 🎯 Requirements
Bachelor’s degree (BS/BA) preferred; Associate degree (AA/AS) accepted with 4 – 8 years of relevant military experience.
Minimum of 4 years of military aviation experience required, including backgrounds such as Pilot, Enlisted Aviator, or Aviation Resource Management.
Strong understanding of aviation operations, workflows, and customer support within a military or operational environment.
Experience collaborating with cross-functional teams and supporting operational or mission-critical systems preferred.
Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Associate 🔥 1 hour ago Ensemble Health Partners 5001 - 10000 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Specialist handling patient inquiries and performing customer service duties in healthcare revenue cycle management. Focused on resolution and excellent customer experiences. 🇺🇸 United States – Remote 💵 $17 - $18 / hour 💰 Private Equity Round on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Component Manufacturing Implementation & Support Specialist 🔥 2 hours ago Simpson Strong-Tie 5001 - 10000 🤝 B2B Website LinkedIn All Job Openings Component Manufacturing Implementation & Support Specialist overseeing software solutions for Simpson Strong-Tie. Responsible for customer software implementation, training, and ongoing support. 🇺🇸 United States – Remote 💵 $71.9k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Care Specialist 🔥 6 hours ago One80 Intermediaries 1001 - 5000 🤝 B2B 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Customer Care Specialist in a remote role assisting members in Illinois with premium payments and insurance inquiries. Requires 2+ years in customer service/sales, offering flexibility and a supportive team environment. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required B2B Customer Support 🔥 6 hours ago 95 Percent Group 51 - 200 📚 Education 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings B2B Customer Support Specialist assisting the B2B team with inquiries and order handling for schools and businesses. Collaborating with internal departments to ensure customer satisfaction. 🇺🇸 United States – Remote 💵 $24 - $27 / hour 💰 Private Equity Round on 2021-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Associate, Sage Intacct 🔥 6 hours ago Baker Tilly US 5001 - 10000 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Sage Intacct Customer Support Associate providing support for finance and accounting technology with a focus on customer service and issue resolution. Engage with clients, customers, and vendors to troubleshoot and resolve issues in Sage Intacct environment. 🇺🇸 United States – Remote 💵 $65k - $123.2k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

military aviation experienceaviation operationscustomer support

Soft Skills

communicationproblem-solvingcustomer servicecollaborationadvocacy

Certifications

Bachelor’s degreeAssociate degree