AGIA Affinity

Benefit Specialist I

AGIA Affinity

full-time

Posted on:

Location Type: Office

Location: Scottsdale • Arizona • United States

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Salary

💰 $19 per hour

About the role

  • Interact with members via inbound and outbound telephone to offer and sell WRS products
  • Answer incoming calls from WRS members, group members and other customers, ensuring that all inquiries and issues are handled effectively, in a timely manner, and with a customer service focus
  • Promote AGIA customer service values by being courteous, professional and prompt in all customer interactions
  • Update and maintain customer billing and coverage information in appropriate administrative systems
  • Process and fulfill customer requests following approved procedures
  • Save and retain WRS customers by identifying relevant reasons and concerns regarding requests to discontinue policies
  • Maintain up to date knowledge on WRS products to ensure customer satisfaction and maximize sales opportunities
  • Resolve member complaints and concerns through active listening, empathy, and professionalism
  • Establish member needs through enhanced probing techniques in order to promote and recommend WRS products based on member interests to establish long term value
  • Share successes and new ideas with team members in order to achieve both individual and team goals
  • Perform other miscellaneous functions and special projects as assigned

Requirements

  • High school diploma or equivalent
  • Minimum two years of high volume customer call center
  • Minimum two years of telephone or sales experience preferred
  • Knowledge of call center customer service principles and practices
  • Knowledge of sales principles and practices
  • Knowledge of call center environment and expectations
  • Ability to work in a fast-paced, high call center environment
  • Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers
  • Basic proficiency in MS Office
Benefits
  • health benefits including medical, dental, and vision
  • 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
  • a prefunded optional FSA
  • 100% covered Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Short Term/Long Term Disability
  • a $250 Wellness Benefit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service principlessales principlescall center environmenttelephone experiencehigh volume call handlingadministrative systemscustomer billing managementproblem resolutionactive listeningprobing techniques
Soft Skills
courteousprofessionalismempathycomposure under stresscommunicationteam collaborationcustomer satisfaction focustime managementadaptabilityconflict resolution
Certifications
high school diploma