Benefit Specialist II
AGIA Affinity
full-time
Posted on:
Location Type: Office
Location: Scottsdale • Arizona • United States
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Salary
💰 $21 per hour
About the role
- Interact with members via inbound and outbound telephone to offer and sell WRS and Insurance products
- Answer incoming calls from WRS members, group members and other customers, ensuring that all inquiries and issues are handled effectively, in a timely manner, and with a customer service focus
- Update and maintain customer billing and coverage information in appropriate administrative systems
- Process and fulfill customer requests following approved procedures
- Save and retain WRS and Insurance customers by identifying relevant reasons and concerns regarding requests to discontinue policies
- Maintain up to date knowledge on WRS and Insurance products to ensure customer satisfaction and maximize sales opportunities
- Resolve member complaints and concerns through active listening, empathy, and professionalism
- Establish member needs through enhanced probing techniques in order to promote and recommend WRS and Insurance products based on member interests to establish long term value
- Share successes and new ideas with team members in order to achieve both individual and team goals
Requirements
- High school diploma or equivalent
- Current Life and Health Insurance and/or Property & Casualty License for all 50 states
- Minimum two years of high volume customer call center experience
- Minimum two years of telephone or sales experience
- Minimum one year insurance experience
- Knowledge of call center customer service principles and practices
- Knowledge of sales principles and practices
- Ability to work in a fast-paced, high call center environment
- Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers
- Intermediate proficiency in MS Office
Benefits
- Health benefits including medical, dental, and vision
- 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
- Prefunded optional FSA
- 100% covered Life Insurance
- Accidental Death and Dismemberment Insurance
- Short Term/Long Term Disability
- $250 Wellness Benefit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalescall center experienceinsurance knowledgebilling managementproblem resolutionactive listeningprobing techniquescomposure under stressMS Office proficiency
Soft Skills
empathyprofessionalismcommunicationteam collaborationcustomer focustime managementadaptabilitygoal orientationconflict resolutioninterpersonal skills
Certifications
Life and Health Insurance LicenseProperty & Casualty License