Technical Support Manager

Aggreko

Technical Support Manager leading the Technical Support Desk and ensuring compliance within the European market at Aggreko. Driving customer satisfaction and technical excellence with innovative technologies

Posted 6/13/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets.
Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio.
Drive Data & Digital Adoption: Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business.
Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
Develop Capability & Customer Outcomes: Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Requirements

What you’ll need

An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions
Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)
Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets
Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes
A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions

Benefits

Comp & perks

A key leadership role with the opportunity to shape technical support strategy across Europe
Exposure to innovative technologies, including AI-driven support tools and connected solutions
Competitive salary, bonus and benefits package, with opportunities for career progression
A collaborative, purpose-driven environment focused on delivering sustainable energy solutions
Ongoing training, development and access to global expertise within Aggreko

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdata acquisitionsolution sizingapplication developmentissue resolutionlow-emission technologies

Soft Skills

collaborative communicationleadershipcustomer satisfactioncommercial awareness