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VP Client Services
AGFA HealthCareVP of Client Services leading Healthcare IT Professional Services and Technical Support at Agfa HealthCare. Developing strategies to enhance customer satisfaction and operational performance across North America.
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead Agfa’s Healthcare IT Professional Services and Technical Support operations
- Develop a well-focused Services solution-oriented strategy and value proposition
- Ensure high-quality implementation and after sale support of Agfa IT products in North America
- Manage the Support Services operationally and commercially
- Be a Change Agent through organizational communication and motivation
- Oversee the safe and effective installation, configuration and support of Agfa HealthCare products
- Drive innovation through implementation of new technology and AI tools
- Educate existing customers on new releases and products
- Collaborate with internal organizations (R&D, Product Marketing, Sales)
Requirements
What you’ll need- BA Degree in Business, Applied Science, or other related field
- MBA Preferred
- 10+ years of Sr. leadership experience in a HealthCare IT Implementation and Technical Support Function
- PMP Certification and/or deep knowledge of driving complex Healthcare IT Projects
- Proven understanding of After Sales Processes for Services
- Knowledge of the North American Healthcare IT Marketplace, its main actors, trends and challenges
- Prior demonstrated experience in driving organizational transformation
- Proven experience in leading large multilayered organization and driving performance and high employee satisfaction at various levels
- Track record of leading change through IT tools that drive productivity
Benefits
Comp & perks- Competitive salary and benefit package
- Career development and growth
- Friendly work environment surrounded by dedicated and professional colleagues
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Healthcare ITTechnical SupportImplementationAfter Sales ProcessesProject ManagementOrganizational TransformationPerformance ManagementChange ManagementAI ToolsServices Solution Strategy
Soft Skills
LeadershipCommunicationMotivationCollaborationInnovationCustomer EducationStrategic ThinkingProblem SolvingChange AgentEmployee Satisfaction
Certifications
PMP CertificationMBABA Degree in BusinessBA Degree in Applied ScienceHealthcare IT CertificationProject Management CertificationLeadership CertificationChange Management CertificationTechnical Support CertificationService Management Certification