Field Service Engineer
AGFA HealthCare
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responsible for the installation and repair of assigned Agfa products, including safety verification of electrical and environmental factors at customer site and product testing to ensure functional operation.
- Verify operating performance with customer and review basic operational functions and provide training at installation.
- Perform preventive maintenance, repairs, courtesy visits, and time & material accounts.
- Maintain regular communications with Regional Manager for escalation and customer satisfaction.
- Document service calls, expenses and time reports daily and submit weekly to zone office; ensure documentation is legible and neat.
- Responsible for parts ordering and returning repairable spare parts components.
- Ensure service-ready condition of service aids, tools and diagnostic equipment.
- Maintain close contact with scheduler to meet response time and uptime commitments.
- Promote all Agfa offerings (System Maintenance Agreements, Professional Services, Products).
- Serve as onsite conduit to Agfa management and Sales for customer issues and environment updates.
Requirements
- Minimum of an associate degree in electronics technology or equivalent.
- Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment.
- Strong Communication skills both written and verbal.
- Problem Analysis & Judgment.
- Self-awareness and self-motivating.
- Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset.
- Strong customer service & support principals.
- Experience and understanding of remote diagnostics.
- Understand and adhere to all safety policies on the job and while driving company vehicle.
- Ability to work independently, interact effectively with customers and collaborate with colleagues.